We currently have FULL TIME positions available in both our Exeter and Crediton stores.
Join the Bike Shed team and you’ll be joining a highly rewarding and enjoyable workplace. If you have a passion for bikes, people, and customer service we want you. Every day presents an opportunity to learn and we’ll help you grow, and develop your career in the bike industry.
The Bike Shed is independently owned and has four stores throughout Devon in Exeter, Crediton, and Barnstaple. From our humble beginnings almost 30 years ago we have always strived to offer fantastic customer service, an extensive and interesting choice of bikes and accessories plus expert advice, service, and repairs.
CURRENT OPPORTUNITIES
BICYCLE TECHNICIANS
FULL TIME: EXETER CITY • EXETER OUTTA TOWN • CREDITON
The ideal candidate will have experience servicing and repairing all bike types. We will also consider applicants from other mechanical sectors such as motor vehicle technicians. Training courses will be available for the right candidate.
KEY RESPONSIBILITIES
- Carrying out services on all bike types to a high standard
- Carrying out warranty work in conjunction with the warranty manager.
- Building new bikes and carrying out pre-delivery inspections
- Establishing customers’ needs, booking in jobs, and managing the workshop schedule
- Monitoring stock control and ordering product using b2b websites
Our workshops are in public view and you will be required to interact with customers and occasionally help on the shop floor. For this reason, additional responsibilities include:
- Welcoming and assisting customers in-store and on the phone.
- Build long-term relationships and loyalty with customers by providing advice and knowledge
- Presenting to the customer in an engaging and friendly manner
- Maintaining excellent retail standards keeping the workshop clean and tidy
- Using EPOS system and basic computer skills
- Continually developing product and industry knowledge
- Processing payments and handling cash
Job Type: Full-time
Salary: £20,000 - £30,000 (Dependent on experience)
Benefits:
- Cycle to work scheme
- Employee discount
- Training Courses
Schedule:
- 8 hour shift
Experience:
- Bike Mechanic: 1 year (preferred)
SALES ASSISTANTS/MANAGERS
FULL TIME: EXETER CITY • EXETER OUTTA TOWN • CREDITON • BARNSTAPLE
We're looking for enthusiastic, friendly, customer-focused people with experience talking and negotiating with customers – knowledge of bikes is preferred but not essential.
KEY RESPONSIBILITIES
- Welcoming and assisting customers in-store, on the phone and via email.
- Build long-term relationships and loyalty with customers by providing advice and knowledge
- Presenting to the customer in an engaging and friendly manner
- Maintaining excellent retail standards keeping the retail displays and shop floor clean and tidy
- Using EPOS system and basic computer skills
- Continually developing product and industry knowledge
- Processing payments and handling cash including reconciling till
- Fitting customers to bikes, providing the appropriate size, and in time developing knowledge to provide in-depth cycling biomechanical assessment and consultation for the customer
Please note, you must be available for some weekend work – all our stores are open 7 days a week
Job Type: Full-time
Salary: £20,000 to £27,000 (Dependent on experience)
Benefits:
- Cycle to work scheme
- Employee discount
Schedule:
- 8 hour shift
ONLINE SALES ADMINISTRATOR
FULL TIME: CREDITON
The opportunity has arisen for a full-time member of staff to join our team, with the responsibility for managing and processing online orders, and further developing this growing area of the business.
The role will involve both the routine daily packing and dispatch of orders received, together with associated customer service, website administration and the longer-term development of the online retail business, including sourcing of new products and development of new sales channels.
KEY RESPONSIBILITIES
- Pick, pack and dispatch orders received via The Bike Shed website, telephone, and eBay.
- Liaise with Royal Mail / couriers to book in and prepare items for collection.
- Respond to routine customer enquiries via e-mail and telephone.
- Identify non-routine customer enquiries and escalate as appropriate.
- Handle all returns, organising replacements or refunds as necessary.
- Monitor listings and update website descriptions and images.
- Assisting with social media accounts - answering queries, creating content and occasional photography.
The successful applicant might have previous sales order processing experience. Candidates from other backgrounds, including recent graduates, will also be considered on merit.
We are looking for someone who:
- has a good eye for detail and accuracy
- possesses excellent literacy and numeracy skills
- really cares about customer service
- can use their initiative
- has drive, enthusiasm and a "can do attitude".
In addition, an interest in cycling/mountain biking and a familiarity with bicycle components, parts and accessories would be an advantage.
Please note, you must be available for some weekend work – all our stores are open 7 days a week