We currently have FULL TIME positions available in both our Exeter and Crediton stores.
Join the Bike Shed team and you’ll be joining a highly rewarding and enjoyable workplace. If you have a passion for bikes, people, and customer service we want you. Every day presents an opportunity to learn and we’ll help you grow, and develop your career in the bike industry.
The Bike Shed is independently owned and has four stores throughout Devon in Exeter, Crediton, and Barnstaple. From our humble beginnings almost 30 years ago we have always strived to offer fantastic customer service, an extensive and interesting choice of bikes and accessories plus expert advice, service, and repairs.
CURRENT OPPORTUNITIES
E-COMMERCE EXECUTIVE
Join The Bike Shed as an eCommerce Specialist and help us grow our online shop. You'll be working closely with our small team to boost our online presence and increase sales.
What You'll Do:
- Help with the optimisation of bikesheduk.com through PPC campaigns, engaging and optimised website content, and email marketing.
- Develop strategies to increase traffic and sales across our website and social media.
- Analyse sales data to improve advertising and conversion rates.
- As we’re a small team you’ll also be required to be a bit hands on. Processing online orders, liaising with couriers, and responding to customer enquiries via e-mail and telephone.
What We're Looking For:
- Organized, analytical, and technically skilled.
- Good at multitasking, problem-solving, and long-term planning.
Your Responsibilities:
- Define and help implement digital brand strategies.
- Create and manage content and marketing campaigns across social media, email, and our website.
- Manage paid marketing campaigns.
- Communicate plans and results with the team.
- Collaborate on marketing strategies and stay updated on digital trends.
- Support social media and blog growth.
- Work with our SEO manager to improve our search rankings.
Your Experience:
- Experience in eCommerce advertising.
- Knowledge of SEO, SEM, and digital advertising.
- Strong market research and analytical skills.
- Experience in the bike industry is a plus
- Ability to manage projects and meet deadlines.
- Good at working with different teams and partners.
You don't need to be an expert but a passion for bikes is required.
Join us at The Bike Shed and be part of our exciting journey!
Benefits:
- Cycle to work scheme
- Employee discount
Interested?
Email through your CV and we’ll be in touch with more details
ONLINE SALES ADMINISTRATOR/BIKE BUILDER
The opportunity has arisen for a full-time member of staff to join our team, with the responsibility for managing and processing online orders, and further developing this growing area of the business.
The role will involve both the routine daily packing and dispatch of orders received - both bikes and accessories, together with associated customer service, website administration and the longer-term development of the online retail business, including sourcing of new products and development of new sales channels.
KEY RESPONSIBILITIES
- Pick, pack, and dispatch orders received via The Bike Shed website, telephone, and eBay.
- Quality check bicycles and prepare them for delivery.
- Liaise with Royal Mail/couriers to book and prepare items for collection.
- Respond to routine customer enquiries via e-mail and telephone.
- Identify non-routine customer enquiries and escalate as appropriate.
- Handle all returns, organising replacements or refunds as necessary.
- Monitor listings and update website descriptions and images.
- Assisting with social media accounts - answering queries, creating content, and occasional photography.
The successful applicant might have previous sales order processing experience. Candidates from other backgrounds, including recent graduates, will also be considered on merit.
We are looking for someone who:
- has a good eye for detail and accuracy
- possesses excellent literacy and numeracy skills
- really cares about customer service
- can use their initiative
- has drive, enthusiasm and a "can do attitude".
In addition, an interest in cycling/mountain biking and a familiarity with bicycle components, parts and accessories would be an advantage.
Benefits:
- Cycle to work scheme
- Employee discount
Interested?
Email through your CV and we’ll be in touch with more details
BICYCLE TECHNICIANS
FULL TIME: EXETER CITY • EXETER OUTTA TOWN • CREDITON
The ideal candidate will have experience servicing and repairing all bike types. We will also consider applicants from other mechanical sectors such as motor vehicle technicians. Training courses will be available for the right candidate.
KEY RESPONSIBILITIES
- Carrying out services on all bike types to a high standard
- Carrying out warranty work in conjunction with the warranty manager.
- Building new bikes and carrying out pre-delivery inspections
- Establishing customers’ needs, booking in jobs, and managing the workshop schedule
- Monitoring stock control and ordering product using b2b websites
Our workshops are in public view and you will be required to interact with customers and occasionally help on the shop floor. For this reason, additional responsibilities include:
- Welcoming and assisting customers in-store and on the phone.
- Build long-term relationships and loyalty with customers by providing advice and knowledge
- Presenting to the customer in an engaging and friendly manner
- Maintaining excellent retail standards keeping the workshop clean and tidy
- Using EPOS system and basic computer skills
- Continually developing product and industry knowledge
- Processing payments and handling cash
Job Type: Full-time
Benefits:
- Cycle to work scheme
- Employee discount
- Training Courses
Experience:
- Bike Mechanic: Experience preferred (1 year), but not essential as full training will be provided.
SALES ASSISTANTS/MANAGERS
FULL TIME: EXETER CITY • EXETER OUTTA TOWN • CREDITON • BARNSTAPLE
We're looking for enthusiastic, friendly, customer-focused people with experience talking and negotiating with customers – knowledge of bikes is preferred but not essential.
KEY RESPONSIBILITIES
- Welcoming and assisting customers in-store, on the phone and via email.
- Build long-term relationships and loyalty with customers by providing advice and knowledge
- Presenting to the customer in an engaging and friendly manner
- Maintaining excellent retail standards keeping the retail displays and shop floor clean and tidy
- Using EPOS system and basic computer skills
- Continually developing product and industry knowledge
- Processing payments and handling cash including reconciling till
- Fitting customers to bikes, providing the appropriate size, and in time developing knowledge to provide in-depth cycling biomechanical assessment and consultation for the customer
Job Type: Full-time
Benefits:
- Cycle to work scheme
- Employee discount
BIKE BUILDER
FULL TIME: CREDITON
KEY RESPONSIBILITIES
- Bike Assembly: Construct bikes with precision, adhering to the highest standards, and perform all necessary checks and inspections.
- Preparation for Delivery: Box bikes efficiently, ensuring they are secure and presentable.
- Accessory and Documentation Inclusion: Confirm that all bikes are equipped with the necessary chargers, accessories, and relevant literature.
- Customer Communication: Manage communications with customers about delivery and collection times.
Additional Duties:
- Order Fulfillment: Assist with the handling of website orders for accessories and components. This includes locating items in our warehouse or at one of our four stores, packing them securely, and arranging courier services.
- Customer Interaction: You will primarily work in the shop/workshop environment, which involves regular interaction with customers.
- Maintenance Skills: A basic understanding of bike maintenance is preferable for performing simple repairs.
We're looking for someone who is not only skilled but also enthusiastic about delivering top-notch service and products to our customers. If you think you fit, we'd love to hear from you.
Job Type: Full-time
Benefits:
- Cycle to work scheme
- Employee discount
Interested?
Email through your CV and we’ll be in touch with more details